Responsible Gaming
at aj77
Gambling on aj77 should always be an enjoyable, controlled activity — never a source of stress, financial hardship, or personal harm. aj77 provides a full suite of responsible gaming tools, practical guidance, and direct access to support so that every player in Bangladesh can make informed decisions about how they play.
Responsible Gaming Tools
aj77 gives every registered player direct access to the following responsible gaming controls from within their account settings. These tools are free to use, take effect immediately, and are designed to keep you in control at all times.
Deposit Limits
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits can be made until the period resets. Reducing a limit takes effect immediately; increasing a limit requires a 48-hour cooling-off period to protect against impulsive decisions during a losing session.
Session Time Limits
Define how long a single playing session can last — from as little as 30 minutes up to a maximum of 8 hours. When your session limit is reached, aj77 will display a clear on-screen notification and log you out automatically. You can also enable a periodic reminder that appears every 30 minutes to keep you aware of how much time you have spent playing.
Time-Out / Cool-Off
If you feel you need a short break from gambling, the time-out feature lets you suspend your account for a defined period — 24 hours, 48 hours, 7 days, 14 days, or 30 days. During a time-out, your account is locked and you cannot log in, deposit, or place bets. Your account balance and data are preserved and fully restored when the period ends.
Self-Exclusion
Self-exclusion is a longer-term option for players who feel they need a more serious break. You can self-exclude from aj77 for periods of 6 months, 1 year, 2 years, or 5 years. During self-exclusion, your account is permanently suspended for the chosen duration and cannot be reopened early under any circumstances. All marketing communications are stopped immediately.
Reality Check Statements
Request a full activity statement at any time, covering your deposit history, total amount wagered, total winnings and losses, and net position over any period you select. Seeing your real financial history in plain figures is one of the most effective ways to make rational, informed decisions about your gambling behaviour.
Direct Support Access
Our responsible gaming support team is available 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6). If you are concerned about your own gambling or that of someone you know, contact us at [email protected] with the subject line "Responsible Gaming Request". All enquiries are handled confidentially and without judgement.
Strict 21+ Age Requirement
aj77 operates a strict minimum age policy. You must be 21 years of age or older to register an account, make a deposit, or place any bet on the platform. This policy exists to protect young people from the potential harms associated with gambling, and aj77 enforces it without exception.
Every new player is required to complete a Know Your Customer (KYC) identity verification process before their first withdrawal. This process requires submission of a valid government-issued identity document — such as a Bangladeshi National Identity Card (NID) or passport — which is checked to confirm both identity and date of birth. Accounts where the player cannot be confirmed as 21 or older are permanently closed and any deposits returned.
If you suspect that a person under the age of 21 is using the aj77 platform — including through unauthorised access to your account — please contact our support team immediately at [email protected]. We take all such reports with the highest priority.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always obvious in its early stages. The signs listed here are common indicators that gambling may be moving from a recreational activity to something more harmful. Recognising these signs — in yourself or in someone close to you — is the first and most important step toward getting help.
If you identify with three or more of the warning signs listed here, we strongly encourage you to use the self-exclusion or time-out tools available in your aj77 account, or to contact our support team directly. There is no shame in seeking help — and acting early makes a significant difference to outcomes.
- Spending more money on gambling than you can afford to lose, or gambling with money set aside for essential expenses such as rent, food, or utility bills.
- Chasing losses — continuing to place bets in an attempt to win back money that has already been lost, even when the rational decision would be to stop.
- Feeling irritable, anxious, or restless when you are not gambling, or when you try to reduce or stop gambling activity.
- Lying to family members, friends, or colleagues about how much time or money you spend on gambling.
- Borrowing money, taking out loans, or selling possessions to fund gambling activity.
- Gambling to escape stress, anxiety, depression, loneliness, or other difficult emotions rather than for entertainment.
- Neglecting work, study, family responsibilities, or social relationships because of time spent gambling.
- Repeatedly trying to cut back on gambling but finding yourself unable to follow through on that intention.
- Needing to bet progressively larger amounts of money to get the same level of excitement or satisfaction from gambling.
How to Self-Exclude on aj77
Self-exclusion can be activated in a few straightforward steps. If you have difficulty completing these steps, contact our support team directly and they will process the exclusion on your behalf immediately.
Visit aj77.io and log in using your registered mobile number and password. If you have forgotten your login credentials, use the account recovery option on the login page or contact support at [email protected].
From the main navigation menu inside your account, select "Account Settings" and then open the "Responsible Gaming" section. All responsible gaming tools — deposit limits, session limits, time-out, and self-exclusion — are grouped in this section.
Click the "Self-Exclusion" option. You will be asked to choose a duration: 6 months, 1 year, 2 years, or 5 years. Read the information presented carefully before confirming your selection, as self-exclusions cannot be reversed or shortened once activated.
You will be required to confirm your decision by entering your account password and completing an OTP verification step sent to your registered mobile number. This confirmation step exists to ensure the exclusion is intentional and prevents accidental activation.
Once confirmed, your self-exclusion takes effect immediately. Your account is suspended and you will be logged out. A confirmation message is sent to your registered mobile number and email address. All promotional and marketing communications from aj77 are stopped immediately and for the full duration of the exclusion.
The aj77 Safe Play Commitment
Responsible gaming is not a compliance checkbox for aj77 — it is a core part of how we operate. The following principles guide every decision we make about player protection across the entire platform.
Full Transparency
aj77 presents all odds, house edges, return-to-player percentages, and game rules in plain, accessible English. Players deserve accurate information before placing a bet, and we provide it without burying key figures in small print or confusing language.
Player-First Decisions
When there is a tension between short-term revenue and long-term player welfare, aj77 prioritises player welfare. This means honouring self-exclusion requests without negotiation, enforcing deposit limits without exception, and refusing to market to players who have opted out or self-excluded.
Honest Marketing
aj77 does not use misleading promotions, deceptive bonus terms, or pressure tactics designed to push players into depositing or betting more than they intended. All bonus offers state their wagering requirements clearly, and no offer is ever marketed as a "guaranteed win" or "risk-free" in a misleading way.
Proactive Monitoring
aj77's platform monitors player activity for patterns that may indicate problem gambling — including rapid deposit sequences, large session durations, and significant loss trajectories. Where such patterns are detected, our responsible gaming team may proactively reach out to offer support tools, independent of any complaint or request from the player.
Zero Tolerance for Underage Play
Age verification is not a formality at aj77 — it is a hard gate. No withdrawal is processed without a passed KYC check, and any account found to belong to an individual under 21 is closed instantly, with deposits returned and the incident logged. We cooperate fully with any law enforcement enquiries relating to underage gambling.
Continuous Improvement
aj77 reviews its responsible gaming policies, tools, and procedures on a regular basis. Player feedback, support team observations, and developments in responsible gambling best practice all feed into our ongoing programme of improvement. Our goal is to make these tools more effective and easier to use with every update.
Tips for Healthy Gambling
Responsible gambling is about making conscious, informed choices. The tips below are practical habits that experienced, healthy gamblers follow to ensure that playing on aj77 stays enjoyable and within limits that work for their personal circumstances.
These are not rules imposed from the outside — they are habits that put you in control of your own experience. If you find any of these habits difficult to maintain, that in itself may be a useful signal that it is worth taking a step back and using one of the responsible gaming tools available on aj77.
Decide on a fixed amount before you open the app. When that amount is gone, your session is over — regardless of how the session went. Use the deposit limit tool to enforce this automatically.
Set a session time limit and stick to it. Regular breaks — even a 10-minute walk away from the screen — help maintain perspective and prevent the kind of absorbed, compulsive play that leads to poor decision-making.
Accepting a loss and walking away is the mark of a controlled gambler. Chasing losses by increasing bet sizes or making unplanned deposits is the single most common route from recreational gambling to problem gambling.
Alcohol and substances significantly impair the judgment needed to gamble responsibly. Never make betting decisions when your judgement is compromised. If you notice you are gambling more recklessly than usual, log out and return when you are clear-headed.
Gambling in secret — hiding account activity from a partner or family member — is often an early warning sign of a developing problem. Healthy gambling does not need to be concealed from the people closest to you.
Contact Support
If you are concerned about your gambling behaviour or need help activating any responsible gaming tool, our dedicated support team is available around the clock. All responsible gaming enquiries are treated with complete confidentiality.
Email Support
Send your responsible gaming request directly to our support team. Use the subject line "Responsible Gaming Request" so your message is routed to the right team immediately.
[email protected]Response Times
Responsible gaming requests are prioritised above all other support tickets. Self-exclusion and account suspension requests are processed within 2 hours of receipt, any day of the week, including public holidays.
Within 2 hours — 24/7Confidential & Judgement-Free
Every responsible gaming enquiry received by aj77 is handled with strict confidentiality. Your personal data and the nature of your request are never shared with third parties and are not used for marketing purposes.
Your privacy is protectedReady to Play Responsibly?
When you play within your limits, gambling is an enjoyable pastime. Set up your responsible gaming controls today, explore the games on aj77, and play with confidence knowing that the tools to stay in control are always just one click away.